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Crime Victims Reparation Commission

Temporary Accessibility Project Language Line for Non-Profit Victim Service Providers

Ending September 30, 2017

The Temporary Accessibility Project’s goal is to temporarily assist non-profit direct service providers in meeting their federal obligation to provide service access to clients, who are victims of crime, with limited English proficiency (LEP), or who are deaf or hard of hearing. In order to access the language line the user agency must receive an access code from New Mexico Crime Victims Reparation Commission (CVRC).  To request an access code, email cvrc.office@state.nm.us with your non-profit, direct victim service provider agency name, address and contact information.  It is highly recommended that a request is sent prior to the need for language line services.  It takes three to five business days to receive an access code.

Demographic Information Requirement: The user agency must complete an anonymous demographic information form within 24 hours of accessing the service.  This information is then aggregated and reported quarterly to the funding agency.

Failure to provide this information may result in disapproval of future requests by your agency.  

As a note to all programs, federal law mandates that meaningful access to services for persons with limited English proficiency (LEP) and meaningful access to services for persons with hearing disabilities be provided in any program or activity that either receives Federal financial assistance or is conducted by any Executive agency. Limited English proficiency (LEP) services are required under Executive Order 13166. More information can be found on www.cvrc.state.nm.us .  Services for deaf and hard of hearing persons are required by the Americans with Disabilities Act, Section 504.


 

Terms of Use 

Between the New Mexico Crime Victims Reparation Commission
and
Users of the “Temporary Accessibility Project”


Project Purpose and Scope:

The Accessibility Project provides access to paid language line and video remote interpreting (VRI) through Pacific Interpreters to New Mexico non-profit victim service providers who are required to provide access to victims/survivors of crime with limited English proficiency (LEP) or who are deaf or hard of hearing. The project is funded by a VOCA Victim Assistance grant through the New Mexico Crime Victims Reparations Commission (NMCVRC) and temporarily administered by them.

Funds available for this program are limited; therefore, NMCVRC will keep victim service providers informed if there is a chance that funds are likely to be depleted before September 30, 2017, the end date of this project.

New Mexico victim service providers who use the Temporary Accessibility Project services are required to agree to certain conditions, contained in this Memorandum of Agreement, to ensure accountability and integrity of the project.

Applicable Services:

The Accessibility Project currently includes the following eligible services:

  • Access to NMCVRC grant funded paid language line and video remote interpreting (VRI) through Pacific Interpreters for victims of crime with limited English proficiency and for victim of crime who are deaf or hard of hearing;

In addition, Pacific Interpreters will provide technical assistance via webinars on how to access these services.

Agreements:

The agency requesting participation in the Temporary Accessibility Project [User Agency] agrees to the following:

  • To directly call Pacific Interpreters and use the User Agency’s provided Pacific Interpreter’s NMCVRC access code.
  • The User Agency will not be reimbursed for any other interpretation services aside from applicable services listed above or for equipment by NMCVRC.1
  • To complete a demographic form for each victim served, which is located at www.cvrc.org
  • To protect the confidentiality and privacy of persons receiving services, in accordance with VAWA confidentiality provisions, 42 S.C.A. § 13925.

    1 Ineligible services include services for offenders who have limited English proficiency or who are deaf or hard of hearing.

  • To have a Limited English Proficiency [LEP] plan and policy/procedures in place and in practice to ensure that LEP persons have meaningful access to
  • The User Agency understands that use of the Temporary Accessibility Project implies agreement with the Terms of Use.
  • The User Agency understands and agrees that misuse of the Temporary Accessibility Project funds may result in a range of penalties, including suspension of current and future funds recoupment of monies provided through the Project, and civil and/or criminal penalties.

The project is supported by subgrant # 2016-VA-436 awarded by the NMCVRC for the VOCA Victim Assistance Grant Program.  The opinions, findings, conclusions and recommendations expressed in the project are those of the author(s) and do not necessarily reflect the views of the Department of Justice, Office for Victims of Crime, or the New Mexico Crime Victims Reparation Commission.
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